Social Services

Our social services department serves as a link between our clients and the community resources that make independent living possible. Through careful assessment of the needs and environment of our clients, we ensure that they are getting the best available services.

Case Management

Case managers assist seniors in maintaining or improving their ability to feel independent, self-sufficient and confident in their ability to function in the community by ensuring that needed in-home services are provided and monitored. This process begins with taking the time to listen to concerns, analyze life situations and helping determine individual needs. Case managers then investigate a wide range of community resources and provide service choices and options. The case manager will then work with the client and their family and/or caregiver to help decide what service choices will best meet the identified needs. Case managers then coordinate all elected services, keep in regular contact to ensure the delivery of quality services that achieve the desired outcome and advocate for each client’s best interest in the community and in the service delivery system.

The Social Services department provides case management, screening and assessment and case aide services for those who are receiving home and community based services under the Alzheimer's Disease Initiative Program, Community Care for the Elderly Program, Home Care for the Elderly Program, and the Older Americans Act funding and programs.

Community Care Closet

Council on Aging of West Florida maintains a "Community Care Closet" for elderly citizens who are unable to rent or purchase needed medical devices, nutritional supplements, and/or incontinent supplies. Items such as wheelchairs, crutches, walkers, bath benches, and bedside commodes are loaned out free of charge. We do ask that these items when the consumer no longer needs them that they are returned so that others in need are able to benefit from their use.

Consumable items such as Ensure, Boost, and other nutritional supplements, adult pull ups, bed pads, blankets, heaters, fans, and when available air conditioners are also provided through this “closet” free of charge. The community care closet is maintained by the Social Services Unit.

Staff work closely with other community agencies when items needed are not available.

Council on Aging of West Florida accepts donations of non medical adaptive devices and oral nutritional supplements that are in good working condition.

For more information:
Council on Aging of West Florida, Inc.
P.O. Box 17066
Pensacola, FL 32522
(850) 432-1475
Or email sjackson@coawfla.org

2018 Council on Aging of West Florida
P.O. Box 17066 Pensacola, FL 32522 Phone: 850-432-1475
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