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Volunteer Program ManagerPosted: 02/20/2020






The Volunteer Program Manager position is a Fair Labor Standards Acts salaried/nonexempt paraprofessional position under the direct supervision of the President/CEO. This is a Fair Labor Standards Salaried/Non-Exempt position. Considerable judgment in the frame of professional and technical knowledge must be exercised daily.  Initiative and original thinking are often required to find new approaches and methods of service delivery of volunteer services and in meeting other pertinent program goals.  The nature of this position requires creativity and good human relations skills. Every employee of the Council on Aging of West Florida, Inc. is required to exercise good judgment, adhere to the policies and procedures of the organization, and follow program operational guidelines. 


  • Recruits, orients and tracks placement of volunteers in a timely manner
  • Ensures that a training program and volunteer job descriptions are developed for all volunteers
  • Follows-up on volunteer referrals received from the community
  • Develops a volunteer recognition program
  • Maintains updated records on all volunteers
  • Makes daily phone calls to place volunteers, coordinate projects and fill volunteer service requests
  • Completes appropriate volunteer paperwork
  • Prepares statistical and activities reports for agency volunteers
  • Attends speaking engagements and community events to promote volunteer opportunities
  • Makes program presentations and explains volunteer opportunities to volunteer groups interested in helping the elderly to include both informal and formal speeches
  • Works with churches, social, civic and local organizations to develop partnerships and/or utilize volunteers
  • Serves as liaison between the Council on Aging and volunteer groups
  • Assists in agency and program fundraising to include event planning as assigned
  • Assists in public relations activities to include the development of public awareness
  • Performs necessary clerical duties
  • Other duties as assigned by the President/CEO

(NOTE: These examples are intended as illustrations of the various types of work performed in positions allocated to this class.  The omission of specific statements does not exclude them from the position if the work is similar, related, or a logical assignment to the position).


  • Bachelor’s Degree in Social Sciences, Communication or related field preferred
  • Four years or more successful work experience in related field required
  • Volunteer management skills preferred
  • Experience in direct supervision and management required
  • Knowledge and understanding of community resources and service delivery programs
  • Excellent ability to communicate orally and in writing to a wide range of people and groups
  • Effective planning and organization skills
  • Proven ability to maintain good working relationships with a variety of people and groups
  • Excellent computer skills required
  • Ability to follow written and verbal instructions and to complete reports
  • Ability to relate to and interact with the elderly and disabled
  • Valid Florida driver’s license, excellent driving record, proof of insurance and dependable vehicle required
  • Must be a team player

The Volunteer Program Manager will be paid on the following scale commensurate with education and experience. 

                                                                  $14 - $17.50 per hour

Eight hours of continuing education credits will be required each year.  Credits may be in an applicable category of choice as approved by the President/CEO.

Council on Aging of West Florida is an EOE/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, disability or veteran status.



Ø  The Council on Aging of West Florida, Inc. reserves the right to revise this job description as needed to comply with actual job requirements.


Ø  Wage increase, annual leave, and benefit policies are described in the agency’s Personnel Policies and General Procedures Manual.


Ø  Positions located within the Council on Aging of West Florida, Inc. require a valid Florida driver’s license, proof of automobile insurance, dependable automobile, drug/alcohol testing and successful completion of Level II background screening as a condition of employment.




                                                               POSITION OPEN UNTIL FILLED.




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2020 Council on Aging of West Florida
P.O. Box 17066 Pensacola, FL 32522 Phone: 850-432-1475
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